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Check the messages.log file for troubleshooting information:

Windows 2000 and XP: Documents and Settings/ /Application Data/Adobe/Acrobat/Distiller Ĥ. Windows NT: WINNT/Profiles/ /Application Data/Adobe/Acrobat/Distiller Open the messages.log file in the following folder: If Acrobat Distiller doesn't create a PDF file, proceed to step 3.ģ. If Acrobat Distiller creates a PDF file, proceed to the next section, "Troubleshoot Acrobat PDFMaker." Specify a name and location for the PDF file, and then click Save. Choose File > Open, choose All Files in the Files Of Type menu, select the PS or PRN file you created, and then click Open.f. Choose a setting from the Default Settings list (or leave at the default).Į. Choose Advanced > Print Production > Acrobat Distiller (Acrobat 8) or Advanced > Acrobat Distiller (Acrobat 7).d. If you select the Adobe PDF printer, deselect "Do Not Send Fonts To 'Adobe PDF'" to create a PostScript file.Ĭ. Note: If you don't have a PostScript printer, you can download a PostScript printer driver from the Adobe website at After you install the driver, complete steps 2a-2b. In the Print dialog box, select a PostScript printer (for example, the Adobe PDF printer), select Print to File, and then click OK. Open a Word document, and then choose File > Print.b.

Note : This method doesn't support advanced PDFMaker features, such as maintaining links and document structure.Ī. Try to create a PDF file with the Acrobat Distiller application: If you can't create a PDF file with the Adobe PDF printer, proceed to step 2.Ģ.

Proceed to the next section, "Troubleshoot Acrobat PDFMaker." Try to create a PDF file from Word with the Adobe PDF printer: Open a document in Word, choose File > Print, choose Adobe PDF from the Printer Name menu, and then click OK.- If you can create a PDF file with the Adobe PDF printer, but not with Acrobat PDFMaker, the problem may be with a feature of Acrobat PDFMaker. Troubleshoot Acrobat Distiller and the Adobe PDF printerīecause Acrobat PDFMaker uses the Adobe PDF printer, which in turn uses the Acrobat Distiller application to convert Word documents, the first step in troubleshooting is to determine if Acrobat Distiller is working correctly:ġ. Acrobat 8.0 Professional and Standard are compatible with Office 2003, 2002, and 2000. Acrobat 7.0 Professional and Standard are compatible with Office 2003, 2002, and 2000. Check Acrobat compatibility with Microsoft Officeīefore you begin troubleshooting, be sure that the version of Acrobat you are running is compatible with the version of Office you are running.